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Shipping Policy

This Shipping Policy explains how WalkFit Platinum processes, ships, and delivers customer orders.
Please review the information below for estimated processing times, available shipping methods, delivery expectations, and help with shipping-related questions.

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1. Processing Time

Orders are typically processed within [CONFIRM: 1–2 business days], Monday through Friday, excluding holidays, after your order is received and payment is successfully authorized.
Orders placed on weekends or holidays will begin processing on the next available business day.
You will receive a shipping-confirmation email once your order has shipped. The email will include available tracking information so you can follow the delivery progress.
Processing time is separate from the estimated delivery time shown for the selected shipping method.
2. Shipping Methods & Delivery Time

Available shipping methods, delivery estimates, and charges will be displayed during checkout before your order is submitted.

SHIPPING METHOD DELIVERY TIME COST
Standard shipping 3 - 7 Business Days $4.95
Expedited Shipping 2 - 3 Business Days $9.95
Free shipping 3 - 7 Business Days Free on orders $50+

Delivery times are estimates and begin after the order has been processed and transferred to the shipping carrier.
3. Shipping Area

We Currently shipping within the United States, including Alaska and Hawaii.
4. Shipping Carriers

WalkFit orders may be delivered through trusted third-party shipping carriers.
Potential carriers shown in the current design include:

  • USPS
  • UPS
  • FedEx

The carrier selected for an order may depend on:

  • The shipping method selected
  • The delivery address
  • Package size and weight
  • Carrier availability
  • Operational requirements

Customers generally cannot select a specific carrier unless that option is expressly provided during checkout.
Tracking information will be emailed after the order has shipped, when tracking is available.
5. Shipping Delays

We work to process and deliver every order as efficiently as possible. However, occasional shipping delays may occur due to circumstances such as:

  • Carrier disruptions
  • Severe weather
  • High seasonal order volume
  • Holidays
  • Address-verification issues
  • Transportation interruptions
  • Other unforeseen events

Delivery dates are estimates and are not guaranteed.
WalkFit Platinum is not responsible for delays caused solely by the shipping carrier or circumstances outside our reasonable control. However, our customer-support team will do its best to help you understand the status of your shipment and identify the appropriate next step.
6. Incorrect Shipping Information

Please review your shipping information carefully before submitting your order.

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code
  • Telephone number, when required

WalkFit Platinum is not responsible for delivery problems caused by incomplete or incorrect information supplied during checkout.

If you notice an address error, contact customer support as soon as possible. We may be able to update the address only if the order has not yet entered processing or shipped.

Once an order has been transferred to the carrier, an address change may no longer be possible.

If a package is returned because of an incorrect or undeliverable address, additional shipping and processing charges may apply before the order can be sent again.

Contact customer support
7. Lost or Stolen Packages

If your tracking information shows that the package is still in transit, please allow the carrier enough time to complete delivery according to the latest tracking update.

If the package is marked as delivered but cannot be located:

Check around the delivery location, including entrances, side doors, mailrooms, parcel lockers, and other safe areas.
Ask household members, neighbors, or building staff whether they accepted the package.
Confirm that the shipping address on your order is correct.
Contact the shipping carrier using the tracking number.
Contact WalkFit customer support if you still need assistance.

Depending on the carrier and circumstances, the customer may need to submit a missing-package or delivery claim directly to the carrier.

WalkFit will provide reasonable order and tracking information to assist with the investigation, but replacement or refund eligibility will depend on the confirmed circumstances and the approved policy terms.



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