A person kneeling on a red running track, tying the laces of a black, gray, and red athletic shoe.

Frequently Asked Questions

WalkFit® Platinum Orthotics will improve your comfort when standing, walking or running.
However, before you wear them for the first time, it is important to read the following instructions.

1. Be Patient

It could take as long as 2–3 weeks to adjust to your WalkFit® Platinum Orthotics. If you choose to start out on LOW or MED inserts, after a few weeks, you may want to try MED or HIGH to find your ideal fit. Remember, if after a few days the new inserts are not comfortable, go back to MED or LOW for greater comfort. The important thing is to choose the level that feels best to you.
2. Avoid Tight-Fitting Shoes

WalkFit® Platinum Orthotics will fit comfortably in most shoes, with the exception of tight-fitting shoes. If you experience this difficulty, try your orthotics with a pair of looser-fitting shoes.
3. Look Ahead to New Foot Comfort

Once your feet have adjusted to the WalkFit® Platinum Orthotics, you’ll experience a noticeable increase in foot support and comfort. You’ll hardly know you’re wearing them… If you’re like most people, you’ll always want them in your shoes. You may even wish to order a second pair for added convenience – at the same low TV price – using the enclosed this order form. We know you will love your WalkFit® Platinum Orthotics. Thank you for your purchase.
4. Warning for Diabetics or Those with Circulation Problems

If you are a diabetic, suffer from chronic foot pain, persistent joint problems, have numbness in your feet or circulation problems, check with your physician before wearing WalkFit® Platinum Orthotics. Approval from your doctor is of great importance. If you suffer from one of the above conditions and a physician’s approval cannot be obtained, please return your WalkFit® Platinum Orthotics for a refund.
5. Remove Extra Padding From Shoes

Some shoes and sneakers come with built-in arch supports and extra padding. WalkFit® Platinum Orthotics replace these built-in arch supports. To receive the proper result from WalkFit® Platinum Orthotics, remove the built-in supports and all extra padding. Leaving in arch supports and padding may cause significant discomfort when wearing those shoes.
6. Customizable Inserts

WalkFit® Platinum Orthotics come with three inserts: LOW, MED and HIGH. The height of the inserts is written on the back of each. The LOW inserts are already inserted for you. To switch to another pair of inserts, simply bend back the top of your orthotics and lift out the inserts. Place the new inserts in position and press down all over to ensure that they are securely in place. Try out each level of inserts to see which one feels most comfortable initially. If MED or HIGH seems most comfortable, choose MED or HIGH.
7. Wear Them Only One Hour at First

Orthotics work by changing the position of your feet. It may take some time before you are comfortable wearing them all day. To begin, wear the orthotics 1 hour the first day, 2 hours the second and so on, until you can wear them comfortably all day long. If you feel discomfort, remove them from your shoes. Begin wearing them the next day without increasing the time they are worn. Then continue to increase usage until they are comfortable. If you feel pain when wearing WalkFit® Platinum Orthotics, discontinue use and consult with your physician.
8. Return Policy

If, within 30 days of receiving WalkFit® Platinum Orthotics, you are not thrilled with your results, simply return them for a complete refund of your purchase price (less shipping and processing). Return to: Walk Fit 2001 Commerce Pkwy Franklin, IN 46131